Cancellation Policy (Right of Withdrawal)

Date 01.11.2021

Cancellation Policy

Information on the exercise of the right of withdrawal in the case of a purchase contract for the delivery of one or more goods in a shipment, as well as on the delivery of several goods in several shipments under a single order.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the delivery company, has taken possession of the entire shipment.

To exercise your right of withdrawal, you must contact us (Krystyna Idziorek e.U., Obere Donaustrasse 11/2/3, 1020 Vienna, Austria, e-mail: by means of a clear statement (e.g. a letter sent by post or e-mail) about your decision to withdraw from this contract. You have the option to use the attached model withdrawal form, which is not obligatory.

You can electronically complete and submit a clear statement in our web shop at Returns. If you make use of this option, we will promptly send you a confirmation of the withdrawal via e-mail.

To be considered within the withdrawal period, it is sufficient that you send the statement before the expiry of the withdrawal period (of fourteen days form the day of delivery of the products).

Consequences of the Cancellation

If you withdraw from the contract, we will refund the full amount of your purchase Including delivery fees (except the additional costs that have resulted from choosing a different type of delivery than the standard delivery provided by us), no later than fourteen days from the day on which the notification of your withdrawal from this contract has reached us. For this refund, we will use the same method of payment that you used in the original transaction, unless otherwise agreed.

We reserve the right to refuse to refund your purchase until we have received the products back or until you have provided proof that you have returned the products, whichever is the earlier.

You must send the products within fourteen days from the date on which you informed us about the cancellation of your contract to Krystyna Idziorek e.U., Obere Donaustraße 11/2/3, 1020 Vienna, Austria.

The deadline is met if you send the products before the deadline of fourteen days.

You bear the immediate costs of returning the products.

You only have to pay for a possible loss in value, if this loss of value is due to inappropriate handling of the product.

ATTENTION! Please note that you must return each item in the condition in which you received it. This means that new items must be new, unused and complete when they are returned. Articles must not show any additional signs of wear or damage.

Since our range of products is fragile, we strongly recommend that you include the post mark "fragile goods" when returning items, otherwise the sender cannot claim compensation from the carrier in the event of transport damage.