Terms & Conditions / Cancellation Policy / Privacy Policy

Terms & Conditions

Date 04.09.2019

General


These Terms & Conditions apply to business relations between Maiden Enterprise e.U., Obere Donaustrasse 11/1/3, 1020 Vienna, Austria and the customer, in their current version.

Our offer is directed at customers who are consumers only, those natural persons who conclude a legal transaction for purposes, that can not be attributed predominantly neither to their commercial nor to their independent professional activity.

The products shown in our web shop do not constitute a legally binding offer. This is a non-binding online catalog of our product range.

§ 1 Contract Language


The contract language is German or English, depending on the language in which the customer places his order.

§ 2 Contract Conclusion (and Correction of Input Errors)


An order is only possible if all mandatory marked fields * are filled in correctly in the order form. If information is missing or if we can not fulfill the order for other reasons, the customer will receive an error message. The customer can correct his input at any time during the entire order process using the common keyboard and mouse or touch screen functions. The customer receives detailed supporting information during the ordering process.

By clicking on the button "Confirm Order" or “Pay Now”, the customer submits a binding order for the items in the shopping cart. Once the order is completed, the customer will see the notification "Order received successfully". The customer immediately receives an order reception confirmation via e-mail to the e-mail-address provided by the customer. The customer is requested to check the order reception confirmation immediately for errors and to contact us if necessary at office@bunzlauer.at, tel.: +43 (0) 676 7889935.

The customer's order constitutes an offer. A contract is only concluded after our acceptance. The customer is informed of our acceptance by the order confirmation via e-mail. By receiving the order confirmation a contract of purchase is concluded.

Details about the single steps of the order process and the possibility to correct the order can be found under Ordering Process.

§ 3 Binding the Customer to His Offer


The customer is bound to his order for 2 days after placing an order. The legal right of withdrawal remains unaffected.

§ 4 Storage and Accessibility of the Contract of Purchase


The purchase contract is stored by us and sent to the customer including the applicable terms and conditions, the privacy policy and the cancellation policy within the order confirmation via e-mail. Purchased orders can be viewed by registered customers at any time in our web shop at "My Account" > "Order history".

§ 5 Destination Country


Our offer is exclusively for customers with residence in the European Union.

§ 6 Prices, Shipping Costs & Delivery Times


All prices listed in our web shop are total prices. They include all taxes including VAT and duties but excluding shipping costs.

The shipping costs can be found at our Shipping Costs & Delivery Times overview.

If delivering to a non-EEA country (Switzerland), the consumer must bear all import and export charges, including any duties and fees.

Unless otherwise agreed, the products will be delivered without undue delay, at least not later than 30 days after the conclusion of the contract.

§ 7 Payment Methods


We accept the following payment methods: Bank transfer, eps-transfer and Giropay.

§ 8 Due Date / Payment in Advance


The customer is bound to pay in full for the purchase price upon conclusion of the contract. The delivery of the product will take place afterwards.

§ 9 Retention of Title


The ordered products remain property of Maiden Enterprise e.U. Obere Donaustrasse 11/1/3, 1020 Vienna, Austria until full payment of the entire purchase price including shipping costs took place.

§ 10a Right of Withdrawal


The customer has the right to withdraw from this contract within fourteen days without any reason.

The cancellation period is fourteen days from the day on which the customer or a third party named by him, who is not the delivery company, has taken possession of the entire shipment.

To exercise the right of withdrawal, the customer must contact us (Maiden Enterprise e.U., Obere Donaustrasse 11/1/3, 1020 Vienna, Austria, tel.: +43 (0) 6767889935, e-mail: customerservice@bunzlauer.shop) by means of a clear statement (e.g. a letter sent by post or e-mail) about his decision to withdraw from this contract. The customer has the option to use the attached model withdrawal form, which is not obligatory.

The customer can electronically complete and submit a clear statement in our web shop at Returns. If the customer make use of this option, we will promptly send him a confirmation of the withdrawal via e-mail.

To be considered within the withdrawal period, it is sufficient that the customer sends the statement before the expiry of the withdrawal period.

§10b Consequences of the Cancellation


If the customer withdraws from the contract, we will refund the full amount of the purchase Including delivery fees (except the additional costs that have resulted from choosing a different type of delivery than the standard delivery provided by us), no later than fourteen days from the day on which the notification of the customers withdrawal from this contract has reached us. For this refund, we will use the same method of payment that the customer used in the original transaction, unless otherwise agreed.

We reserve the right to refuse to refund the purchase until we have received the products back or until the customer has provided proof that you have returned the products, whichever is the earlier.

The customer must send the products within fourteen days from the date on which he informed us about the cancellation of the contract to Maiden Enterprise e.U., Obere Donaustrasse 11/1/3, 1020 Vienna, Austria.

The deadline is met if the customer sends the products before the deadline of fourteen days.

The customer bears the immediate costs of returning the products.

The customer only has to pay for a possible loss in value, if this loss of value is due to inappropriate handling of the product.

§ 11 Reference to the Statutory Warranty


The conditions of the statutory warranty apply. The warranty period for the delivery of movable products is 2 years from the date of receiving the product.

§ 12 Customer Service / Complaint


Complaints based on statutory warranty, claims or other complaints can be made under the customer service address customerservice@bunzlauer.shop.

§13 Transport Damage


If a product gets damaged during transport, the customer has to report this damage to the transport / shipping company immediately.

§14 Out-of-Court Dispute Resolution


The Commission of the European Union is providing an (ODR-platform) online-platform for dispute resolution under the following link http://ec.europa.eu/odr.

Consumers living in the European Union can use this platform to resolve disputes regarding contractual obligations that result from online contracts, outside of court.

We are obliged to inform you about the existence of this platform. Yet we are not obliged to participate in a dispute settlement proceeding in front of a consumer arbitration board.

We strive towards solving any dispute amicably via our customer service customerservice@bunzlauer.shop.

§ 15 Final Term


If individual terms of these Terms & Conditions do not apply, the validity of the remaining terms remains unaffected.

Privacy Policy

Date 13.09.2018

General Information


The protection of your personal data is very important to us. Therefore, we process your data with the utmost confidentiality and forward it exclusively, for the purposeful fulfillment of the contract of purchase, to the processor (bank / payment service provider, transport / shipping company). In this privacy statement we inform you about the aspects of data processing in the context of our web shop.

Contacting Us


If you contact us via the contact form, by e-mail (office@bunzlauer.shop), or by telephone (+43 (0) 676 7889935), your data will be stored for a period of six months to process the request and in case of follow-up questions. This data will never be shared.

Data Storage


We point out that, for the purpose of easier purchases and subsequent contract processing by the web shop operator in the context of cookies, the IP data of the customer is stored, as well as name, address, e-mail address, phone number and credit card number (in case of credit card payment).

The data provided by the customer is required to fulfill the contract or to carry out pre-contractual measures. Without this data we can not conclude the contract. A transfer of data to third parties does not take place, with the exception of the transmission of the credit card data to the processing bank / payment service provider, for the purpose of debiting the purchase price, to the transport / shipping company commissioned by us to deliver the products and to our tax adviser to fulfill our tax obligations.

In the case of a contract, all data from the contractual relationship are stored until the expiry of the tax retention period of 7 years.

The server on which our web shop is installed is provided to us by Hetzner Online GmbH, Industriestraße 25, 91710 Gunzenhausen, Germany.

Cookies


Our web shop uses cookies. These are text files that are stored on your device using the browser. They are responsible for the complete and correct functionality of our web shop.

We use cookies to make our offer user-friendly. They allow our webs hop to recognize your browser on your next visit and to restore your personal settings (wish list, shopping cart, etc.).

If you do not want this, you can set up your browser so that it informs you about the setting of the cookies, allowing them only in specific cases.

When deactivating cookies, the functionality of our web shop can be restricted. The cookies already stored on your device can be deleted at any time in the options of your browser.

Newsletter


You have the possibility to subscribe to the newsletter in our web shop. For this we need your e-mail address and your declaration that you agree with the subscription to the newsletter.

You can cancel the subscription to the newsletter at any time. Please send your cancellation to the following e-mail address: customerservice@bunzlauer.shop. We delete your data in connection with the newsletter dispatch promptly.

Your Rights


In principle you have the rights of information, correction, deletion, restriction, data portability, revocation and opposition to the extent if deletion does not conflict with statutory, contractual, commercial or tax related retention periods or other statutory reasons. Furthermore, you have the right of appeal to the data protection authority Hohenstaufengasse 3, 1010 Vienna.

Our Contact Details

IDZIOREK-BURGSTALLER KG, Obere Donaustraße 11/2/4, 1020 Vienna, Austria, tel.: +43 (0) 676 7889935, e-mail: office@bunzlauer.shop.


Cancellation Policy (Right of Withdrawal)

Date 13.09.2018

Cancellation Policy


Information on the exercise of the right of withdrawal in the case of a purchase contract for the delivery of one or more goods in a shipment, as well as on the delivery of several goods in several shipments under a single order.

Right of Withdrawal


You have the right to withdraw from this contract within fourteen days without any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the delivery company, has taken possession of the entire shipment.

To exercise your right of withdrawal, you must contact us (Maiden Enterprise e.U., Obere Donaustrasse 11/1/3, 1020 Vienna, Austria, tel.: +43 (0) 6767889935, e-mail: customerservice@bunzlauer.shop) by means of a clear statement (e.g. a letter sent by post or e-mail) about your decision to withdraw from this contract. You have the option to use the attached model withdrawal form, which is not obligatory.

You can electronically complete and submit a clear statement in our web shop at Returns. If you make use of this option, we will promptly send you a confirmation of the withdrawal via e-mail.

To be considered within the withdrawal period, it is sufficient that you send the statement before the expiry of the withdrawal period.

Consequences of the Cancellation


If you withdraw from the contract, we will refund the full amount of your purchase Including delivery fees (except the additional costs that have resulted from choosing a different type of delivery than the standard delivery provided by us), no later than fourteen days from the day on which the notification of your withdrawal from this contract has reached us. For this refund, we will use the same method of payment that you used in the original transaction, unless otherwise agreed.

We reserve the right to refuse to refund your purchase until we have received the products back or until you have provided proof that you have returned the products, whichever is the earlier.

You must send the products within fourteen days from the date on which you informed us about the cancellation of your contract to Maiden Enterprise e.U., Obere Donaustrasse 11/1/3, 1020 Vienna, Austria.

The deadline is met if you send the products before the deadline of fourteen days.

You bear the immediate costs of returning the products.

You only have to pay for a possible loss in value, if this loss of value is due to inappropriate handling of the product.